I have consistently used Turkcell Superbox and ensured my bills are paid promptly. I have the payment receipts to back it up. Out of nowhere, I was informed that I hadn’t settled my bills for the last seven months. They initiated enforcement proceedings without conducting a thorough investigation or providing any prior notice, and even tacked on additional charges such as attorney fees. This situation feels incredibly unjust and overwhelming, particularly since I have proof that the payments were completed. It's baffling how a company can operate with such a lack of consideration, especially when it leads to significant repercussions for its customers. I will assert my rights to the utmost. I am ready to take action by filing a complaint with the Consumer Arbitration Board, and I will pursue legal avenues if necessary.
I was using the Turkcell Superbox 200 GB package. About five months ago, I was informed of a ₺12,000 penalty, which I paid. After making the payment, I contacted customer service and was told that all my debts had been cleared. However, today I received another penalty message for ₺2,800, with no ex...
I am using a Superbox from a company called Turkcell, and I have been facing numerous problems since the day I purchased it. The internet speed is very slow, and I cannot use the internet consistently. Despite contacting Turkcell customer service multiple times, no effective solution has been provid...
After my contract expired, Turkcell renewed it without notifying me, implementing a substantial price increase without my consent. I only discovered the renewal after noticing a significant change in my bill, which left me feeling misled and exploited. Despite reaching out to customer service, I rec...
I wanted to cancel my Turkcell Superbox subscription today because I was not satisfied with the service. During my call with customer service, I was told that the early termination fee would be ₺2,300 and that this amount could increase in the coming days. Immediately after confirming the cancellati...
There is no way I exceeded my internet usage during the specified dates. Unlike in the past, I did not receive any warning messages about my remaining data balance. During those days, I was either at home or at work, both of which have stable Wi-Fi connections, so I had no reason to use mobile data....
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