Turkcell Charged Me ₺283 for a ₺90 Smart Watch Plan and Didn’t Offer a Solution

Hello; I bought a monthly package of ₺90 from Turkcell for my child's smartwatch in August and paid ₺92.20 for the first month. When I wanted to switch to the ₺60 annual commitment campaign for September, I saw that the September bill was ₺283. I first called 532, but the system got stuck. It stated that the plan switched to an automatic postpaid tariff, which is not possible as the smartwatch is under my control. I give it to my 7-year-old son, who doesn’t have a phone to plug it into. When I didn’t receive help over the phone, I went to the store in Göktürk, Eyüp, Istanbul. They couldn't understand the issue and tried to switch my plan to the smartwatch, but the system didn’t approve it. I called 532 again and after several discussions, I was left frustrated by their lack of a solution-oriented approach. They offered solutions such as canceling the line and paying ₺600, switching to the ₺90 plan but with no guarantee, or using the line on a phone and buying a new line for the smartwatch. Despite not using the line I bought, I am being forced to pay ₺283. Although my family has been loyal customers of Turkcell for 30 years, they did not resolve my grievance, and I was left with no choice but to cancel the line, paying ₺283 plus ₺600 for the ₺90 plan. I want to express that Turkcell’s disregard for customer satisfaction and ethical values has caused me significant harm and frustration despite defending my rights.