Hello; I bought a monthly package of ₺90 from Turkcell for my child's smartwatch in August and paid ₺92.20 for the first month. When I wanted to switch to the ₺60 annual commitment campaign for September, I saw that the September bill was ₺283. I first called 532, but the system got stuck. It stated that the plan switched to an automatic postpaid tariff, which is not possible as the smartwatch is under my control. I give it to my 7-year-old son, who doesn’t have a phone to plug it into. When I didn’t receive help over the phone, I went to the store in Göktürk, Eyüp, Istanbul. They couldn't understand the issue and tried to switch my plan to the smartwatch, but the system didn’t approve it. I called 532 again and after several discussions, I was left frustrated by their lack of a solution-oriented approach. They offered solutions such as canceling the line and paying ₺600, switching to the ₺90 plan but with no guarantee, or using the line on a phone and buying a new line for the smartwatch. Despite not using the line I bought, I am being forced to pay ₺283. Although my family has been loyal customers of Turkcell for 30 years, they did not resolve my grievance, and I was left with no choice but to cancel the line, paying ₺283 plus ₺600 for the ₺90 plan. I want to express that Turkcell’s disregard for customer satisfaction and ethical values has caused me significant harm and frustration despite defending my rights.
I have had a disappointing experience with Turkcell, which I now regret. My daughter’s smartwatch has been broken for months and was not in use, yet I discovered that I was billed ₺320 instead of the monthly ₺65 payment. Since the watch was broken, my daughter, in her childlike curiosity, connected ...
I bought a new line from Turkcell for my 7 year old son with the smart kid tariff. Then we couldn’t use the line because the smart watch was broken, but we plugged it into the sim card slot of a mobile phone so that the line wouldn’t be lost, and a lump sum tax payment was taken for the line. We com...
After buying a smart watch line from Turkcell at Vialand AVM on August 09, 2024, I discovered the very following day that the school lacked any signal. The whole point of the watch is undermined since I couldn monitor the location or make calls. I have been phoning every day since September 9 to rep...
On behalf of my son, we purchased a postpaid line from a Turkcell store using the social support discount. We have been regularly paying a monthly bill of ₺337. My son is illiterate; he can only answer incoming calls and uses photos to make calls. However, the May bill came out to ₺207,067 without a...
I recently switched my mobile number +90 532 505 ** 55 from Vodafone to Turkcell — and I already regret it. During a short trip abroad, I made two very short calls, together less than one minute in total. That’s it. Yet Turkcell automatically activated a “daily roaming package” priced at ₺350 per da...
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