In October, we purchased a 1 TB Superbox internet line from Turkcell. However, starting in January, the connection completely stopped working, and for approximately 1.5 months, we have not been able to use the internet at all.
During this time, despite repeated attempts, we have been unable to get any connection at our home. From the moment the issue started, we contacted customer service multiple times, but each time we were told “it will be resolved” or “you will receive a callback,” and we have been kept waiting for nearly 3 months without any real solution.
The Superbox device was replaced, yet even though it is clear that the problem is not caused by us, we were charged for the device replacement, and that fee has not been refunded. As a result, we cannot use the internet and are not receiving any value for the payments we have made.
I request that Turkcell refund all charges for the period during which we could not use the service, as well as the unjust device replacement fee. I also request that a properly functioning 5G Superbox service be provided.
I expect my issue to be resolved as soon as possible and my inconvenience to be fully addressed.
I have been using the Turkcell Superbox 500 GB package for about 4–5 months at my address. During this entire time, I have experienced low speeds and constant freezing at all hours of the day. Since I work from home, internet speed is very important for me, but I am absolutely not satisfied with the...
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I am using a Superbox from a company called Turkcell, and I have been facing numerous problems since the day I purchased it. The internet speed is very slow, and I cannot use the internet consistently. Despite contacting Turkcell customer service multiple times, no effective solution has been provid...
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Today, at approximately 3 o'clock, Superbox was installed. Ever since the installation, our internet speed has never gone beyond 1 megabyte. The installer assured me that the issue would be resolved in 10-15 minutes before departing. Has the issue been resolved? Actually, it didn't. After making a c...
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