Troy Damaged My MacBook Pro After Screen Replacement and MagSafe Repair
Hello, During my appointment at Vadistanbul Troy warehouse on 07.10.2024 at 10.30, I experienced screen replacement and charging problems within the scope of AppleCare+, with complaints of marks and notches on my screen. It is also important to have the information provided as well as personal control services for MagSafe cables. The service was completed on 17.10.2024 and I received my device at 13.50, based on the specifications I received. I was able to use my device for about 1 hour after receiving it on 17.10.2024. The device shut down when its battery level was around 70%. It did not open again. I unpacked the MagSafe replacement cable and plugged it in, but there was no reaction from the device. I called Troy customer service at 16.20 and explained the situation. I was informed that I could bring it to Troy Vadistanbul store for inspection on the same day without an appointment. I left the device back to the service for inspection on 17.10.2024 at 18.10. On 18.10.2024, Troy Vadistanbul informed me that the motherboard would be replaced for the relevant situation at 10.27. For the first time in my life, I serviced my MacBook Pro, which I have been using for a long time without any problems. After a screen replacement and MagSafe cable and internal circuit replacement, the device became unusable. Although the delivery form of the service states that the tests have been carried out and that it is ready, I do not believe that the tests have been carried out adequately. Why is the motherboard changed when there is no problem with the device? This problem is caused by incorrect operation of the service personnel. Or, this problem occurred, but they were deliberately tried to be delivered to me as defective so that the service period would not exceed 20 business days. I explained my grievance to a representative named Troy Vadistanbul Sümeyra. However, no action was taken regarding aid. Now I waited 10 days for a screen replacement. The motherboard is replaced without any notice. How will I ever be able to trust and run my business again? Thanks to Troy, I no longer have the belief that there will be no problems with any other equipment tomorrow. Because of this process, I will also experience disruptions in my work that I need to finish.
I was contacted from the Troy center and provided with detailed information. I received my device on 24.10.2024 at 18:40 after performing some of my tests. For now, I am monitoring it. I have not encountered any issues yet. Troy also upgraded the memory on my device concerning my grievance. I appreciate this gesture. As I mentioned, I will monitor it for a while. I hope I do not encounter a similar situation.











