Troy Online Store Delays iPhone 17 Processing After $1,829 Trade-In Purchase
On August 6, 2026, I placed an order through Troy’s website to trade in my old iPhone 13 and purchase the iPhone 17 512 GB in Black. My order is registered under number 1019265, yet despite days having passed, it remains stuck in "preparing" status, with no progress or updates provided. I made a total payment of $1,829 (69,109.00 TL), and my hardship is further compounded because I planned my device transition around this trade-in process.
When I call customer service, I am unable to connect with a representative and cannot obtain any clear information about the process. Despite making a high-value payment and arranging the trade-in of my old phone, I am left waiting in complete uncertainty.
I demand that my order be processed urgently, that my phone be delivered to me as soon as possible, and that I be provided with a clear, explicit update regarding the status of my shipment.
