On 15.06.2025, I purchased an iPhone 16, a screen protector, a camera protector, and a charger from Troy. All the transactions were handled by Mr. O***. While the effort shown during the sale was notable, I was disappointed not to see the same level of support when I returned two days later because the camera protector had cracked and fallen off. When I visited the store again on 21.06.2025, another staff member informed me that the product was not under warranty and that they could not assist me. I kindly request that the camera protector be replaced or that a refund be issued.
On November 24, 2023, I purchased an Apple Micro Woven Case for #1,999 TL from the Marmara Park Troy store. However, within two weeks, the covering around the charging port started to peel off. I initially contacted the Apple Support team, and they instructed me to take the product to the Troy store...
Hello, I bought an iPhone 14 Pro 256 GB phone on April 21, 2023 from Troy IstinyePark/Istanbul/Turkey Store. While deciding to buy a product, I got help from the lady of the store staff to compare the 14 Pro max with this product. Thankfully, he helped and stated that there is a 1-hour difference be...
My iPhone 14 Pro Max was dropped, and the screen cracked. The warranty is still valid. I requested that the screen be replaced at an authorized service center for a fee. On Monday, June 10, 2024, I took my device to the Troy Authorized Service Provider. They said they could replace the screen within...
Hello, I bought an Apple wallet in January, and it has been falling off the back of my phone for the past month. When I contacted Apple customer service, they advised me to take it in for warranty evaluation. As a result, I took it to the authorized Troy dealer listed in the attached information. Af...
Just a few months after buying my iPhone 15, I've run into an annoying problem with the volume button. At first, the button started to feel less firm, which made it a bit challenging to press. This issue escalated to the point where the button stopped working completely. Looking for a solution, I de...
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