On August 23, I made a holiday reservation through the Trivago website and paid for 3 nights in advance. My stay was supposed to begin on Tuesday, August 26. However, when I arrived at the hotel for check-in, I was told that they had not received any reservation information. When I checked the confirmation email I received, I noticed there was no contact number, so I reported the issue via their email address. In their reply, they claimed they had informed me of a problem, even though they had never notified me. I requested a refund of the reservation fee, but it has still not been processed. I want my grievance resolved immediately.
I made a reservation through Trivago with the receipt number 75-3616205 and completed the full payment. However, when I tried contacting the hotel directly, no one picked up the phone—not once. I also sent multiple emails regarding my stay and the issues I was experiencing, but I have received no re...
On 18.08.2025, I made a hotel reservation through Trivago, booked via Trip.com, and paid a total of 39.405₺ with my bank card. My reservation number is 16383144601**. On the same day, I canceled the booking. After contacting Trip.com, I was informed on 19.08.2025 that the refund request had been fo...
I made a hotel reservation through Trivago, and the payment was immediately deducted from my credit card. I thought everything was fine until I received an email shortly after saying, “Unfortunately, your reservation could not be confirmed.” How can a company charge my card without even securing th...
I used Trivago and Agoda to make a reservation for a hotel not too long ago, and the hotel ended up being one of the worst experiences of my life. Instead of staying for the full 10 days that were reserved, I only stayed for one. Now, I'm doing everything in my power to get my money back, but neithe...
I booked a stay at Hotella Resort SPA through Trivago, with reservation number 699630283, and made a payment of ₺17,500. However, when I contacted the hotel directly, I was shocked to learn that my reservation had not been forwarded to them at all. This issue has now been ongoing for two days, leav...
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