I Face Hoover Cooktop Failure and No Service Support

I purchased a Hoover electric cooktop about 10 months ago for $190. On April 18, while the stove was in use, I suddenly noticed a burning smell. Shortly after, the appliance stopped working completely and has not functioned since. From that day on, the cooktop has been entirely unusable.

Since the issue occurred on April 18–19, I was unable to reach customer service because it was outside of working hours. When I finally contacted them on April 20, I was told that the authorized service in my area would be notified and would call me. However, despite several days passing, no one has contacted me and no technician has visited my home.

For the past 10 days, I have been unable to use my stove, and I cannot even cook meals for my young child. Even though I have called both the service and customer support almost every day, no concrete action has been taken. This lack of response has caused me serious inconvenience.

Although my product is still under warranty and I have the invoice, the fact that even a basic service appointment has not been arranged has completely destroyed my trust in Hoover. At this point, I no longer want a repair or replacement. I do not want to use any product from this brand again.

I request that the product be taken back and that the full amount of $190 be refunded to me, as I do not want to face the same neglect and inconvenience again in the future.