Trivago redirected us to a foreign site for our hotel reservation, but when I called the hotel, they informed me that we can’t check in without a passport. We had no prior knowledge of this, and the payment has already been charged to my credit card. I’m requesting a refund, but I can’t reach anyone for assistance. Can you please respond and help resolve this issue?
I made a hotel reservation through Trivago, and the payment was immediately deducted from my credit card. I thought everything was fine until I received an email shortly after saying, “Unfortunately, your reservation could not be confirmed.” How can a company charge my card without even securing th...
On October 26, I made a reservation at Kozyatağı Hilton through Trivago and paid for the room. However, when I called the hotel, they said they couldn’t help without a reservation number, which I never received. I’ve been unable to contact the agency, and there’s no way to reach them. I even paid ex...
I searched for a hotel on Trivago, and the platform showed that the cheapest option was available through Agoda. Trusting this, I clicked through to Agoda and completed my reservation. The full amount was charged to my credit card. However, when I later called the hotel to confirm and provided my r...
On August 23, I made a holiday reservation through the Trivago website and paid for 3 nights in advance. My stay was supposed to begin on Tuesday, August 26. However, when I arrived at the hotel for check-in, I was told that they had not received any reservation information. When I checked the confi...
I made a hotel reservation through Trivago, which redirected me to Stayforlong. While the reservation appears confirmed on Stayforlong’s platform, the hotel has no record of my booking. I attempted to contact both Trivago and Stayforlong to resolve the issue, but I have been unable to reach anyone f...
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