1
Murat is completely dissatisfied with the result

Need Help Fixing Roborock S8 Vacuum Problems

Need Help Fixing Roborock S8 Vacuum Problems
August 03, 2024 4:00 pm
40

I purchased a Roborock S8 robot vacuum from Trendyol, where the seller is also Trendyol itself. The vacuum malfunctioned after 3 months of use. I contacted Trendyol to obtain technical service information, but they never provided it. Instead, they created a return request that I did not ask for.
I sent the product back, and it has been 14 days without any updates. The issue is simply a faulty charging station; how hard can it be to identify that? They are not going to accept a return and are planning to repair it, which is frustrating. I have been without a vacuum for 20 days now.
This level of service is unacceptable.

Murat
August 07, 2024 9:09 pm

After waiting 20 days for the repair, Trendyol customer service said that the malfunction was due to user error and was not covered by the warranty. Buying a Roborock from Trendyol is a regret.

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