I purchased a Roborock S8 robot vacuum from Trendyol, where the seller is also Trendyol itself. The vacuum malfunctioned after 3 months of use. I contacted Trendyol to obtain technical service information, but they never provided it. Instead, they created a return request that I did not ask for.
I sent the product back, and it has been 14 days without any updates. The issue is simply a faulty charging station; how hard can it be to identify that? They are not going to accept a return and are planning to repair it, which is frustrating. I have been without a vacuum for 20 days now.
This level of service is unacceptable.
On August 11, 2020, I purchased the Roborock brand s6 maxv vacuum cleaner after conducting thorough research. I chose this model because it is highly regarded in the world of robot vacuum cleaners. I placed my trust in Trendyol and made the purchase. It's great when making a purchase, but it becomes...
I purchased a Karaca Vantuz vacuum cleaner from Trendyol, but the product fell short of even the most basic expectations. The suction power was disappointing — even on the highest setting, it struggled to pick up dust from a carpet. I asked for a return, but Trendyol denied it, stating that they don...
I'm entitled to a fifteen-day return period from Trendyol, yet they refuse to accept the return of the vacuum cleaner I purchased and am dissatisfied with, misleading and causing distress. Customer representatives hang up on me and redirect me elsewhere, claiming "we can't accept returns." I'm filin...
I took my Kumtel rechargeable vacuum cleaner, with a warranty certificate, to the service center for repair in March 2024 because it wasn’t charging. After one month, the service issued a report recommending a return or replacement. I sent the vacuum cleaner to Trendyol along with the service report...
We purchased a Philips vacuum cleaner, and it arrived defective. We returned the product, but they sent it back claiming we had used it. We explained that it was impossible to know it was defective without trying it, and it had only been used once for testing. We requested a refund, but they said we...
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