I purchased an Arçelik 10120 M 1200 RPM 10 kg Washing Machine from Trendyol and successfully made the payment. I got a message saying 'We've received your order.' and they mentioned that the product will be shipped on January 30, 2024. Nevertheless, whenever I reviewed the order details, it consistently indicated that the product was in the process of being prepared. After questioning the delay in shipping, Trendyol promptly redirected me to the seller. The seller company claimed that the sale did not go as planned and attributed it to an error in the Trendyol system. Trendyol removed these messages. During our first discussion, a customer service representative from Trendyol assured me that they would address the problem with the supplier and ship the product. Unfortunately, the order was canceled and the money was refunded without my consent, a whole six days later. The amount that will be refunded is ₺18,000. I need help with this issue. Here is the order number: 8119056646
On October 18, 2025, I ordered a Regal 424 model dishwasher through Trendyol (Order No: 10606482425). I paid ₺12,023.83 in six installments by credit card. However, the product has still not been delivered to me. The shipping company returned the product, claiming it was “too loud to be carried upst...
I ordered a mini washing machine from Trendyol, sold by Robo Türkiye. However, the product was defective. The button was sunken in and non-functional. I returned the product for a refund, but after making me wait 25 days, my request was denied with the claim that there was no manufacturing defect. (...
On September 7, I purchased a Hoover 123 model washing machine through Trendyol, sold by Media Markt. Although it was stated that my order would be delivered within 3 days, 9 days have passed and the product has still not arrived, causing me serious inconvenience. During this period, I repeatedly co...
On November 2, 2025, I placed an order from the Trendyol store for a Philips 5500 Series LatteGo Fully Automatic Espresso Machine (EP5543/80). My order was canceled the next day without any reason being stated. Although 10 days have passed, my refund has not been made, and the product charge has app...
On Wednesday, August 28th, I purchased a Siemens washing machine worth ₺20,000 from Trendyol with delivery number 8661234332. After using the machine, despite washing my clothes at the lowest temperature of 30 degrees, they shrank significantly. I contacted the authorized service about this. They sa...
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