On November 2, 2025, I placed an order for a Philips coffee machine through Trendyol (Order No: 10649558799). However, on November 3, 2025, my order was canceled without my consent on the grounds of a pricing error. When I contacted customer service, they stated that the cancellation was due to incorrect pricing and that no further action could be taken. The refund process is currently ongoing. However, I request to receive the product at the agreed price at which I placed the order or to be compensated for the price difference between the original and current prices. I would like this issue, which stems from the Trendyol seller’s mistake, to be resolved. Additionally, according to Article 54/2 of the Consumer Protection Law No. 6502, if there is a difference between the listed price and the checkout price of a product, the price in favor of the consumer must apply. I request that the necessary action be taken in accordance with this regulation. I would also like to note that I have submitted a complaint to the Consumer Arbitration Committee under this article. I expect an urgent resolution and a response to my case.
On November 2, 2025, I placed an order for a Philips LatteGo Coffee Machine through Trendyol (Order No: 10649571739). My order was canceled the next day, on November 3, 2025, without any prior notice. When I contacted customer service, I was told the order was canceled due to a pricing error. Howeve...
On November 2, 2025, I purchased the product “Philips 5500 Series LatteGo Fully Automatic Espresso Machine, 20 Hot and Cold Beverages, EP5543/80” for ₺10,811.71 from Trendyol’s Official Seller (Order No: 10649571551). I received the order confirmation email on November 2, 2025, at 18:27. However, th...
I purchased a filter coffee machine on December 3, 2023, through Trendyol. After regular use, the product became faulty and I sent it to the authorized service under warranty. The official technical report stated that the product qualifies for either a refund or a replacement. Based on this, I conta...
On November 2, 2025, I placed an order from the Trendyol store for a Philips 5500 Series LatteGo Fully Automatic Espresso Machine (EP5543/80). My order was canceled the next day without any reason being stated. Although 10 days have passed, my refund has not been made, and the product charge has app...
On May 10, 2024, I ordered the Philips LatteGo Fully Automatic Espresso Machine (20 Hot and Cold Beverages, Silent Brew model) from Trendyol for 16,500 ₺ as a Mother's Day gift. The seller was Mirket-e Ticaret, and the stock showed 100 units available. The expected delivery date was May 13, but as o...
Comments