On Wednesday, August 28th, I purchased a Siemens washing machine worth ₺20,000 from Trendyol with delivery number 8661234332. After using the machine, despite washing my clothes at the lowest temperature of 30 degrees, they shrank significantly. I contacted the authorized service about this. They said there was no visible fault, but it was also not a user error. However, they couldn’t provide me with any solution. When I spoke with Trendyol assistant, they refused to give me a return code because the 15-day period had passed. They also told me that if I returned the machine, the seller would send it back to me again. I was told that the authorized service must provide a return report. However, in the report, it’s already stated that I am not satisfied with the machine, and I believe this alone should be a valid reason for a return. My clothes, which I spent thousands of ₺ on, were damaged, and I am facing a great loss. I will be filing a complaint with the Consumer Court regarding this issue.
I ordered a mini washing machine from Trendyol, sold by Robo Türkiye. However, the product was defective. The button was sunken in and non-functional. I returned the product for a refund, but after making me wait 25 days, my request was denied with the claim that there was no manufacturing defect. (...
I purchased an Arçelik 10120 M 1200 RPM 10 kg Washing Machine from Trendyol and successfully made the payment. I got a message saying 'We've received your order.' and they mentioned that the product will be shipped on January 30, 2024. Nevertheless, whenever I reviewed the order details, it consiste...
I ordered a Philips HD9243/90 air fryer with a 3000-piece capacity from Trendyol on October 2. I returned it immediately upon receipt without opening it. However, I encountered a major issue during the return process. Despite waiting around 10 days for the first return, I did not receive a refund, a...
On September 7, I purchased a Hoover 123 model washing machine through Trendyol, sold by Media Markt. Although it was stated that my order would be delivered within 3 days, 9 days have passed and the product has still not arrived, causing me serious inconvenience. During this period, I repeatedly co...
On November 2, 2025, I placed an order from the Trendyol store for a Philips 5500 Series LatteGo Fully Automatic Espresso Machine (EP5543/80). My order was canceled the next day without any reason being stated. Although 10 days have passed, my refund has not been made, and the product charge has app...
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