I purchased a product from Sands Tekstil brand through Trendyol and decided to return it. However, despite not having used the product, the store refused to accept my return, claiming that it was already 'used', and sent it back to me again. After contacting Trendyol Assistant, they requested photos related to my request number 22f3ab23. However, they mentioned that they were unable to accept a video image. After carefully reviewing the photos I provided and considering the seller's statements, Trendyol decided not to approve my return request. They paid more attention to the seller's perspective rather than considering the customer's point of view. If you're going to inspect it, make sure to request the product and thoroughly examine it in person. Why do you need photos from me if you're just going to rely on the seller's statements? So, I have a complaint about Trendyol.
I placed an order on Trendyol but returned the product because I didn’t like its appearance (I thought it wasn’t original since the button color looked different). The cable tie and the clips holding the grater heads together were still intact because I didn’t even plug it in (I have videos and phot...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
I bought a pair of sunglasses from Trendyol and suspected they were fake, so I initiated a return. The return was rejected, and I was told the item would be sent back to me. During the transfer process, they claimed I was unreachable and sent it back to the company. This happened again, with the sam...
I placed an order through Trendyol from a seller named Vesantia. When the product arrived, I tried it on and realized it didn’t fit. Without using it at all, I carefully packaged the item and initiated a return. I even took detailed photos beforehand to document its unused condition. However, the se...
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