My package, with the delivery number 4320520921742, was unexpectedly given to an unfamiliar person at a different location than my own. It was supposed to be delivered by Aras Kargo through Trendyol. Throughout this process, the courier failed to request a code. Unfortunately, my order was delivered to an unfamiliar recipient at an address that was not specified in my order. By chance, I stumbled upon this information and decided to give Aras Kargo Orhanlı branch a call to clarify the situation. I was given reassurance that the courier would promptly retrieve my package and ensure its correct delivery. After inquiring about the issue, I was informed that the Boyacılar branch was responsible for my area and was advised to go there. Nevertheless, upon reaching out to the Boyacılar branch, they informed me that they do not deal with this particular area and advised me to contact the Orhanlı branch instead. While speaking on the phone to voice my concerns, I found the employee at the Boyacılar branch to be quite impolite. After reaching out to the Orhanlı branch once more, they let me know that I would be redirected back to the Boyacılar branch. This has been an absolutely terrible online shopping and delivery experience. I am extremely disappointed with your company's lack of accountability and the way you handle customer issues. It is truly disheartening to see how you shift the blame onto the customer instead of taking responsibility for your services.
I ordered two screens, and as usual, they were shipped via Aras. The delivery team asked for my code and marked the items as delivered. However, only one screen arrived. They mistakenly sent my second screen to someone in Tekirdağ, and I received theirs because the models were the same. They took my...
I’m writing to express my frustration with how my recent Trendyol order (delivery code: 9607661227) was handled. The package, which was supposed to be delivered via Trendyol Express, successfully traveled all the way from Batman to Bayrampaşa, Istanbul. However, when it reached the final stage of de...
The order with delivery number 9028020236 (order no: 9654368518), which I placed on Thursday, December 5, still hasn't arrived. The order was supposed to arrive by Thursday, December 9 at the latest. It shows that the order was allegedly handed over to Yurtiçi Kargo, but for the last three days, it ...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
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