I recently noticed that on 19 November an amount of R585,00 was taken from my bank card by Tracelo, even though I do not use the Tracelo app anymore. I did not knowingly keep any active subscription, and I was not informed about this payment in advance. This payment was taken directly from my bank card and I only realized it afterwards when checking my account. I have not yet contacted Tracelo or my bank, but I want this situation resolved as soon as possible. I kindly request a full refund of the R585,00 that was debited from my account and the immediate cancellation of any existing Tracelo subscriptions or recurring payments linked to my bank card, with written confirmation that no further amounts will be taken in the future.
Tracelo, I kindly ask you to refund my money. I didn’t sign up for the R585 charge, and I’m confused about why this amount was taken from my account. Yesterday, a payment was made for funding my phone, but I’m not sure why it was so high. Today, I didn’t even log in or make any request to fund my ph...
I’m facing the exact same issue many others have reported with Tracelo. I only visited their website once—I didn’t sign up for anything, didn’t approve any payment, and didn’t even download or use their app. Despite that, the very next day, ₺988 was withdrawn from my bank account without my knowledg...
For the past five months, Tracelo has been charging ₺949 from my account without my knowledge. Since this was a card I rarely use, I only noticed when a payment delay occurred. I have never authorized these transactions, and I consider this an unauthorized withdrawal from my account. I have already...
I recently discovered an unauthorized charge from Tracelo on my bank card, in the amount of €39. I had never used Tracelo’s services before and did not knowingly subscribe to anything. When I saw this transaction, I even had to search online to understand what Tracello is, because I have never used ...
Between November 16, 2024 and April 16, 2025, a total of ₺5,694 was withdrawn from my Garanti Bank account through Tracelo.com without my knowledge or consent. Each withdrawal occurred on the 16th of the month. I never received any notification, invoice, confirmation email, or approval request rega...
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