Tracelo often gets complaints about charges and refunds that weren't allowed. Many users say that money was taken out of their accounts even after they canceled.
To get a refund, email their customer service right away with full information about your transaction and make it clear that you want a refund and to cancel your subscription.
If Tracelo doesn't reply or won't reimburse you within a few days, you must call your bank or credit card company to officially dispute the charge and ask for a refund. This is the most important step to protect your money.
If that doesn't work either, take your case to your Xolvie and make a formal complaint about Tracelo's actions, citing reports that others have made with similar details.
Related Complaints
Tracelo Subscription Cancellation Causes Extra Unauthorized Charges

When I signed up on the Tracelo website, I wanted to purchase the 24-hour basic package, which was displayed at a single... price of €1.25. I completed the purchase; however, my card was charged three times in a row for €1.25. While I expected to be charged only once, the same amount was withdrawn thre...
Tracelo Charging Daily After Subscription Cancellation

I cancelled my Tracelo subscription on 1 March, but despite closing the service, the company has continued taking money ...from my account every day. They are deducting 10 rand daily from my debit account at African Bank without my consent after cancellation, which I find very unfair and unacceptable. ...
Tracelo Subscription Charge After Cancellation

I am writing regarding unauthorized payments being taken from my Visa debit card by a company called Tracelo for a mobil...e tracker subscription. I had previously cancelled this subscription a few days before, but on 13 February I noticed that a further amount of 9.999 was still taken from my account....
Tracelo Subscription Cancelled But Still Charged
I am writing to report an ongoing billing problem with Tracelo related to a “tracking a phone number” service that I alr...eady cancelled. I cancelled this subscription about two months ago, yet I continue to be charged on my credit card every month, and today I again received a new billing notificatio...
Tracelo Subscription Charged My ABSA Card Without Consent

I am writing to raise a serious complaint regarding unauthorized debits processed under a Tracelo subscription linked to... my ABSA debit card. Without my consent, the following amounts were debited from my account: on 14 October, R292.50, on 7 November, R292.50, on 9 December, R292.50, on 8 January 20...
Tracelo Unauthorized Debit - How To Get A Full Refund and Cancel!

I recently noticed that on 19 November an amount of R585,00 was taken from my bank card by Tracelo, even though I do not... use the Tracelo app anymore. I did not knowingly keep any active subscription, and I was not informed about this payment in advance. This payment was taken directly from my bank c...
Tracelo.com Unauthorized Withdrawals - Money Taken Without Consent

tracelo.com removed money from my account without my consent. I would like to receive a refund because I was not informe...d about any such possible charges. I authorized my bank account only so I could receive the first free option, but now large amounts are being withdrawn from my account without my ...
Tracelo Help Wrongfully Charged ₺950 From My Kuveyt Turk Account Without Consent

On December 9, 2025, I used the Tracelo Help service through Tracelo’s official website to try to locate my lost phone. ...The site stated that the service fee would be ₺50, which I agreed to. However, without entering any card details or providing confirmation, Tracelo wrongfully charged ₺950 directl...
Unauthorized Charges from Tracelo - How to Get My Money Back!

Money was taken from my account. How can I get it back? Why is Tracelo charging me when I never subscribed to anything? ...What kind of fraud is this? Why did I not receive any notification or email at all? Who will return my money now?
Tracelo Deducted Money From My Account Without My Consent

I don’t even know what this is about, but RM145 was deducted from my account by Tracelo without my knowledge. I need a r...efund for this amount and hope you can take action as soon as possible. Thank you very much. I’m really hoping to receive a full refund of the amount you deducted from my account.
I Report That Tracelo Took Money Without My Permission

Tracelo took money from my bank account, and I don’t know why. Please refund it immediately, as this is fraud. I am goin...g to open a case of fraud against you. Twice you have tried to take money. Please cancel any subscription associated with this transaction.
Tracelo Charged Me ₸14,950 After I Canceled My Subscription—Refund My Money Now

Hello, Tracelo Support Team, I'm writing to express my frustration and to request a full refund. I canceled my subscript...ion, but despite this, you still charged me ₸14,950. This charge was completely unauthorized, especially considering I have not used your platform at all. I was shocked to see mon...


Tracelo Charged Me Again Even After I Canceled My Subscription

Hello, it’s not acceptable that Tracelo is charging me again, especially since the first time it was free. I even used i...t and canceled it right away, yet you still withdrew money from my account. Now you’re doing it again, and I do not agree with this. I immediately unsubscribed and would like you t...
