Tracelo took money from my account after cancellation, how can I get my refund back?
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7 Complaints 166
Xolvie Resolution Specialist July 16, 5:03 pm
Tracelo often gets complaints about charges and refunds that weren't allowed. Many users say that money was taken out of their accounts even after they canceled.
To get a refund, email their customer service right away with full information about your transaction and make it clear that you want a refund and to cancel your subscription.
If Tracelo doesn't reply or won't reimburse you within a few days, you must call your bank or credit card company to officially dispute the charge and ask for a refund. This is the most important step to protect your money.
If that doesn't work either, take your case to your Xolvie and make a formal complaint about Tracelo's actions, citing reports that others have made with similar details.
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