On November 1, 2025, I purchased a location tracking service through Tracelo. However, I noticed that my account was charged twice for the same transaction — two payments of approximately $1 each.
I only performed the transaction once and did not receive any error message, nor did I attempt to repeat it.
I have not yet contacted Tracelo customer service regarding my refund request. The transaction was made using my bank card and linked to my email address: s**********@gmail.com**. I do not have a receipt or transaction number for this payment. This is the first time I have encountered such an issue, and I used the service in Istanbul.
I request a refund of the duplicate charge that was taken from my account in error.
On 01/09/2025, my credit card was charged 49.99₺ by Tracelo, even though I have no membership, subscription, or connection with this company. Today, another attempt of 949₺ was made under the transaction description “Tracelo com acces,” but it failed because I had already blocked my card for online ...
After I lost my phone, I desperately searched online for solutions to locate it. During this stressful time, I logged into a site that appeared to help with tracking phones. Later, I discovered that Tracelo had withdrawn ₺49 from my account not once, but twice—on May 8 and May 18, 2025. I never aut...
Hello, I do not recall subscribing to Tracelo, yet I have already been charged several times, which I do not understand, especially since there is no record of it in my email account. I would like to be refunded for the two times that the amount of €6 was withdrawn from me. Thank you for your unders...
Tracelo continues to charge my credit card without my approval after I initially purchased their service. I signed up for their phone tracking program for ₺21, hoping to locate my lost phone. However, I quickly realized that the service was completely useless and did not work as advertised. I never...
On December 9, 2025, I used the Tracelo Help service through Tracelo’s official website to try to locate my lost phone. The site stated that the service fee would be ₺50, which I agreed to. However, without entering any card details or providing confirmation, Tracelo wrongfully charged ₺950 directl...
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