Today, I took my Toyota C-HR to the authorized service center for its 50,000 km maintenance. Until now, they had always used original Toyota engine oil. But for some reason, this time they didn’t use the usual Toyota original oil. Instead, without informing me, they used Petrol Ofisi Pro 5W-30 oil. Even the maintenance tag they attached to my keychain says “Toyota Original Motor Oil” on the cover. Not that it matters much—they didn’t even bother to fill out the card, it’s completely blank. I called and asked, “Why did this happen?” They said, “We have an agreement with Petrol Ofisi.” We pay a premium just to have everything done properly and with original parts. Is this what we get in return? The front pads and discs were also changed, and I paid ₺12,000. Now I’m left wondering who else they might have made deals with. Am I supposed to double-check everything from now on? Unfortunately, yes. This is truly disappointing. Not everything is about money. Was it really worth losing customer trust just to make a bit more profit? I will report this situation to the relevant authorities, especially so that others don’t go through the same experience.
I recently took my Toyota CHR Hybrid 2024 to Ankara Toyan Toyota Service for its 15,000 km scheduled maintenance. After the service was completed and I received the car back, I decided to check the cabin air filter myself. What I found left me shocked: the original part removed was a high-quality ca...
On August 30, I took delivery of my Toyota C-HR from Toyota Gürses Istanbul. At the time of delivery, I noticed visible scratches on the vehicle. However, the delivery staff dismissed my concerns, stating, “This is not a scratch,” and treated us in an insulting and disrespectful manner, as if we wer...
The Toyota brand is worthless to me after 26 years. As a 2017 Toyota C-HR Hybrid owner, 2 weeks ago I had suddenly seen a warning such as "Motor Engine fault, please visit your dealer". The official service named Toyota Sonkar in Istanbul where I had consulted for repair informed me that " I should ...
Despite receiving repair approval from the insurance company Magdeburger Sigorta on February 14, 2025, my vehicle has still not been repaired or delivered. Toyota Efe Ankara Authorized Service has been unable to resolve the issue and cannot provide a satisfactory explanation. The customer service re...
Hello, I purchased a Toyota Corolla 1.5 Flame X from a Turkey-Izmir Toyota dealer in January 2023. Last night, around 8 o'clock, my vehicle gave a coolant warning, and I immediately pulled over and called the Toyota Roadside Assistance number to have it towed to an authorized service center. After a...
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