My Toyota Corolla 2024 Had Engine Failure at 6500 Km - No Help

The 2024 model Toyota Corolla vehicle we purchased from your company experienced a severe engine failure (engine seizure) at only 6,500 kilometers, causing major inconvenience for our staff member who was on duty out of town. The vehicle was delivered to your authorized service center, Muhittinoğlu Automotive in Gaziantep. However, despite 20 days having passed, no replacement vehicle has been provided. What we’ve experienced during this process goes far beyond a simple technical malfunction and has seriously damaged our trust in your brand. In particular, the behavior of your employee named F*** at Muhittinoğlu Automotive (GSM: +90 507 5** 54 44) is entirely inconsistent with your corporate values. During a phone call with our staff, instead of offering a solution-oriented response, she used language that bordered on insulting and then abruptly hung up. Subsequent follow-up calls have been ignored. Most concerning is that all of these experiences contradict your brand’s core principles of "trust" and "customer satisfaction." A brand-new vehicle experiencing engine failure, an unresolved service process lasting 20 days, no courtesy vehicle provided, and an official who both mishandles the situation and disrespects the customer. This is not what one expects from a global brand like Toyota.