I ordered two skirts from the Touche Prive website, but when they arrived, I was really disappointed with the quality. They looked and felt nothing like what was shown online. So, I initiated a return right away.
But after I sent the items back, I was completely left in the dark. I received zero updates about the return status—no confirmation of receipt, no processing info, nothing. I had to go out of my way and email them myself just to find out if they even received the return. Only then did I get a basic, vague response.
For a brand that claims to be professional, this kind of customer experience is just not acceptable. Their communication is extremely weak and their return system lacks transparency.
I bought two dresses from Touché Privé, but I wanted to return both because I didn't like them. The return request section on the website is incredibly poor, with an incredibly incomplete interface. I requested support when I filed a return, but after numerous messages, I only received a response wi...
I made a purchase from Touche Prive on April 21 and returned the item on April 26. According to the tracking info, the return was successfully delivered to them. Their system even shows that the return has been approved—yet I still haven’t received my refund. It’s been days, and not a single cent ha...
We purchased products from Touche Prive but ended up returning them shortly afterward. It’s now been over a month, and we still haven’t received any refund. Even worse, not once during this entire time have we been informed about the status of our return or refund. There’s been total silence from th...
I returned a product to Touche Prive weeks ago expecting a prompt refund, but I’m still waiting—and getting nowhere. I followed all the return steps and waited patiently, but no refund ever showed up in my account. I initially reached out via WhatsApp, then emailed, and even called customer service....
I’ve been waiting for my refund from Touché Privé for almost three months now, and this situation has escalated from frustrating to completely unacceptable. I sent back my items on February 12, and even though I followed all the proper procedures, I have yet to see my refund. What frustrates me the ...
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