I bought a pair of Tom Ford sunglasses, and the iconic metal section started tarnishing. I sent the sunglasses to the service center three times for inspection, but each time, they were simply returned to me with no explanation—just polished to look slightly better. I’ve even noticed similar tarnishing on other sunglasses displayed in their stores, which raises concerns about the authenticity and quality of the products. It’s incredibly frustrating to experience this lack of support from a premium brand like Tom Ford. I’m requesting a thorough explanation and a permanent resolution to this issue. I expect either a replacement or assurance that the product will not continue to tarnish.
About 2.5 years ago, I purchased a Tom Ford TF5617B glasses frame from Göz Grup Optik in Esenyurt, Istanbul, paying over ₺4,000. For the first two years, I did not experience any issues. However, in recent months, the glasses began slipping down my nose and would no longer sit firmly. Since I though...
I purchased a pair of Armani Exchange sunglasses, and within just 3-4 months, the lenses started peeling. This is completely unacceptable for a supposed high-quality brand. I contacted the optical store where I bought them, and they claimed they had emailed the company and were waiting for a respon...
I purchased a pair of Versace sunglasses, which arrived beautifully packaged and without any visible shipping damage. The package included a note stating that once the attached lock was removed, the product could not be returned. Excited to try them, I removed the lock and wore the glasses immediate...
I purchased a Bvlgari-branded pair of sunglasses from Atasun Optik on March 2, 2024, and attempted to return them on March 9, 2024, exactly seven days later. To my surprise, the store refused to accept the return, claiming the 7-day return window had expired and that the lenses were scratched—despit...
I purchased Hugo Boss glasses from Atasun Optik, and despite careful use, they broke at the hinge while I was simply wearing them. There was no pressure, no impact, yet the frame snapped, proving how fragile and low-quality the material is. This is clearly a manufacturing defect, yet Atasun Optik r...
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