I purchased a pair of Versace sunglasses, which arrived beautifully packaged and without any visible shipping damage. The package included a note stating that once the attached lock was removed, the product could not be returned. Excited to try them, I removed the lock and wore the glasses immediately, but unfortunately, I overlooked inspecting them thoroughly beforehand.
After removing the lock, I noticed a scratch on the right side of the glasses. While it seemed minor, given the high price, I did not feel it was acceptable to ignore. When I contacted the company, I was informed that returns or exchanges were not possible due to the lock removal, but I was given a shipping code to send the item back for evaluation.
The sunglasses were returned to me with no improvement to the damage. In fact, they seemed to have additional issues upon their return. I am requesting a full exchange for this defective item as the current condition is not acceptable for such a premium product. I hope the company resolves this matter promptly and honors their brand reputation.
I purchased a Bvlgari-branded pair of sunglasses from Atasun Optik on March 2, 2024, and attempted to return them on March 9, 2024, exactly seven days later. To my surprise, the store refused to accept the return, claiming the 7-day return window had expired and that the lenses were scratched—despit...
I purchased a pair of Armani Exchange sunglasses, and within just 3-4 months, the lenses started peeling. This is completely unacceptable for a supposed high-quality brand. I contacted the optical store where I bought them, and they claimed they had emailed the company and were waiting for a respon...
About 2.5 years ago, I purchased a Tom Ford TF5617B glasses frame from Göz Grup Optik in Esenyurt, Istanbul, paying over ₺4,000. For the first two years, I did not experience any issues. However, in recent months, the glasses began slipping down my nose and would no longer sit firmly. Since I though...
I purchased a Versace eyeglass frame in February 2024, but it has been causing severe discomfort behind my ears since the beginning. In just six months, I have visited the store four times, yet no permanent solution has been provided. The store staff only adjust the frame manually and tell me to ret...
I bought a pair of Tom Ford sunglasses, and the iconic metal section started tarnishing. I sent the sunglasses to the service center three times for inspection, but each time, they were simply returned to me with no explanation—just polished to look slightly better. I’ve even noticed similar tarnish...
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