Tom Ford Eyeglass Case Not Provided Despite Customer Service Assurance

After a recent complaint, Boyner customer service called and we discussed my request for a new Tom Ford eyeglass case. I specified that I would pick it up from the Panora Mall Boyner branch, and they assured me that would be arranged. However, when I visited the Panora store today, customer service representative Ms. R***** claimed they had no information about my request. I didn’t just show up on my own—I came based on the Boyner call. But instead of resolving the issue, Ms. R***** consulted with another employee, Ms. A*****, who said, “I’m directing her to Ankamall.”

This situation is unacceptable. I traveled from Kırıkkale specifically based on Boyner’s assurance, only to be told to visit a different branch. The inconsistency between what I was told on the phone and what happened in-store is incredibly frustrating. None of the Panora employees seemed informed or trained to help, and I was left without a solution. I can’t keep traveling from one store to another due to Boyner’s lack of coordination. Please resolve this issue promptly and ensure better communication across your branches. This experience has been deeply disappointing, and I demand a clear and immediate resolution.