For a long time, I have been completing surveys on Toluna and accumulating points. At different times, I redeemed those points for various IKEA and Carrefour gift cards. I have been waiting for approximately two months for these gift cards to be delivered, but they still have not been sent to me.
During this time, I contacted Toluna multiple times through both the app and email. Each time, I received generic, dismissive responses with no clear explanation, and I continue to see in the system that my gift cards have not been issued. No specific delivery date has been provided, and no concrete solution has been offered.
I request that the IKEA and Carrefour gift cards I rightfully earned through my time and effort be delivered to me as soon as possible. I also ask that my hardship be addressed and that I be given a clear and transparent explanation regarding the reason for these delays.
I redeemed 17,665 points that I had accumulated over a long period of time on the Toluna survey platform for two IKEA gift cards worth $2 each. After submitting my request, my account was suspended, and when I tried to log in, I received an email stating that my account had been closed. I did not vi...
On December 24, 2025, I redeemed the points I earned by completing surveys on the Toluna app for a CarrefourSgift card worth $11. However, even after 16 days, my order still shows as “processing,” and the gift card has not been credited to my account. I opened a support ticket through Toluna and la...
I have still not received the $11 Boyner gift card that I earned through Toluna approximately two months ago. After spending a long time completing surveys and putting in effort to earn this reward, I have now been waiting for two months without any progress. Even though I have contacted Toluna mul...
I redeemed my Migros gift card from Toluna on August 1, using my earned points, but I still haven’t received it. I contacted customer service multiple times, and they assured me the reward would be delivered within 6 to 15 days, yet nothing has happened. Other survey platforms process rewards insta...
I spent so much time and effort completing surveys on Toluna, yet my account was suddenly suspended without any explanation. I had unused Carrefour SA gift card codes, but Toluna never responded to my inquiries about them. I consistently participated in surveys, so I have no idea why this happened. ...
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