5
Resolved

TOD Tv's "Exclusive Packages" Campaign Confusion

Oğuzhan
TOD Tv
May 30, 2024 5:13 PM14
Oğuzhan's Thank You Message
“Thank you for the quick response. They cleared up the question mark in my mind. The package is also valid in the new season.”

I see an offer under the "Exclusive Packages" section on Tod's website. Since the season has ended, I assume this campaign is for the new season, but I'm not entirely sure. I've been unable to reach customer service for clarification. Is there a misunderstanding regarding this promotion? Please get in touch with me.

TOD Tv
May 31, 2024 2:30 PM (21 hours after complaint)

Dear Oğuzhan K., Information has been provided regarding the matter you raised during the meeting on 31.05.2024. Best regards, DIGITURK Customer Services

Oğuzhan
June 3, 2024 11:54 PM

Thank you for the quick response. They cleared up the question mark in my mind. The package is also valid in the new season.

TOD Tv
June 4, 2024 9:38 AM

Dear Oğuzhan K., Thank you for sharing your satisfaction with us. As Digiturk, we will continue our efforts to provide our members with the highest quality service that meets their expectations. We want you to know that all kinds of feedback from you are very valuable to us. Best regards, DIGITURK Customer Service

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