I enrolled in a 12-month commitment package with Turkcell. I made the switch to Vodafone just a few days before the term ended. To my astonishment, they charged me for the 12th month at the elevated, non-discounted rate, as if my contract had already lapsed. It's confusing that they require a 12-month commitment but don't uphold the agreed terms until the final day. It seems unfair to impose a different rate when the commitment period is still ongoing. This type of behavior really raises doubts about the company's commitment to its customers. It’s disappointing to witness such a deficiency in openness regarding an issue that could have been managed straightforwardly and justly.
Turkcell said there was no commitment, but after switching my line, they charged me ₺1400! Vodafone offers the same service at half the price! I switched my Turkcell line to Vodafone. The package I used at Turkcell cost over ₺1000 per month, and I got the same package at Vodafone for ₺512. I was tol...
I was using a 50 GB package with a 12-month commitment on my Turkcell postpaid line 0554*****12. My commitment was supposed to end on 09.08.2025, but on 08.08.2025 at 14:40, I switched to another operator. Following this, I was billed a total of ₺1300.59, which included a ₺650.05 early termination f...
I am a Turkcell subscriber. I signed up for a one-year subscription between 25.08.2023 and 25.08.2024 at a discounted rate of ₺152. On 01.08.2024, I was contacted by Turkcell and informed that my contract had expired and needed to be renewed. I renewed it at a rate of ₺280. However, 15 days later, I...
Hello, I have been a Turkcell customer for years, but I am very disappointed. Two days before my old plan ended, I signed a new 12-month contract. However, when I checked, I realized it was only for 11 months. I called customer service, but they said there was no mistake. I even double-checked my co...
Since my Vodafone contract ended, I transferred my number to Turkcell for my own benefit. However, a phone bill appeared before the first month was up. Since Turkcell's internet and coverage are worse than Vodafone's, if I transfer my line again, I will be charged a ₺599.99 termination fee, which do...
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