Turkcell Charged Me Higher Rate for Last Month Despite 12 Month Commitment
I enrolled in a 12-month commitment package with Turkcell. I made the switch to Vodafone just a few days before the term ended. To my astonishment, they charged me for the 12th month at the elevated, non-discounted rate, as if my contract had already lapsed. It's confusing that they require a 12-month commitment but don't uphold the agreed terms until the final day. It seems unfair to impose a different rate when the commitment period is still ongoing. This type of behavior really raises doubts about the company's commitment to its customers. It’s disappointing to witness such a deficiency in openness regarding an issue that could have been managed straightforwardly and justly.
Hello Mr. Taner, We see providing complete and quality service through all our channels and gaining your satisfaction as our priority; we want to state that we are always by your side and ready for a solution. In case your annual subscription expires, you will be informed via SMS. The non-discounted price of your current package will be reflected on your bill. A bill is issued for the period from the last billing date to the date the number porting process is carried out. The package fee is reflected on the issued bill according to the number of days the tariff is active or the amount of usage. You can submit any information, suggestions, opinions, and solution requests regarding our products and services through the "Help - Submit New Request" sections within our Turkcell application; you can check the status of your requests from the "My Requests" section. Sincerely, Turkcell
Hello Mr. Taner, We called and spoke with you regarding your request on 18.04.2025. Thank you for taking the time for us. You can send any information, suggestions, opinions, and solution requests regarding our products and services through the 'Help - Submit New Request' section in our Turkcell application. Sincerely, Turkcell
