Our company has been a dedicated customer of TNT for many years, relying on them to handle the majority of our micro-export shipments. However, even though we are located near their facilities, we have been facing difficulties in acquiring a few TNT envelopes for nearly two weeks now. Every time I reach out to customer service, they promise to escalate the issue to operations, but there has been no progress at all. If this is an effort to alienate customers, they're certainly achieving remarkable success.
I had a transaction with TNT Express for air cargo shipment number 219893915. We sent out the package from our address on August 23, and it's been quite a while now, but it still hasn't reached its destination as of September 12, 2023. The delivery keeps getting delayed by the customer service team,...
TNT received my shipment (tracking number 257063082) on September 4th, and despite sending the required transport invoice and ETGB details, they still haven’t delivered my express shipment. Recently, they even asked for photos of the shipped items, which makes me suspect that the package may be lost...
I’m trying to complete an import with FedEx, and the sender provided them with the necessary ATR document. The materials have arrived at customs, and ...
I have been waiting for a credit card delivery for one month. It’s impossible to get in contact with the company or the local offices. I’ve tried calling and emailing several times, but no one responds or provides any updates. My bank has sent multiple notices regarding the issue, but nothing has ch...
For the past two weeks, my package has not been delivered due to the awful service of this Sürat Cargo branch. They send vague messages at odd hours claiming the package is “out for delivery” but never call or attempt to deliver. They leave notes saying, "We arrived, couldn’t find the location," yet...
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