Credit Card Delivery Delays and Lack of Communication
I have been waiting for a credit card delivery for one month. It’s impossible to get in contact with the company or the local offices. I’ve tried calling and emailing several times, but no one responds or provides any updates. My bank has sent multiple notices regarding the issue, but nothing has changed. Even though the tracking system shows it’s nearby, there is no attempt to deliver it. It’s quite frustrating that I still can’t receive an envelope that’s currently in my own neighborhood.
Dear Mr./Ms. T, First of all, we wish you a pleasant day. We are pleased to assist you with any matter you may need regarding your requests. The follow-up process regarding your request has begun. Our complaint unit official/agent will contact you and ensure the delivery of your shipment. If we are unable to reach you by phone, we kindly ask you to notify us again so that the process can proceed quickly. Best regards, Kuryenet Customer Service
No one called today. I need to receive the card tomorrow so that I am not inconvenienced. I would appreciate it if you could speed up the process. The delivery address is set as the bank branch. If necessary, I can receive it by hand at any location.
Hello, We apologize on behalf of our agency regarding the complaint. Our agency will contact you today regarding your shipment and ensure delivery. Best regards, Kuryenet Customer Service
Of course, as I expected, Kuryenet let me down. After my card arrived at the Söğütözü branch, no one called me. I have been waiting for a month. Apparently, a friend at my workplace has been waiting for 1.5 months. I understood even better that I am not alone when I looked at Şikayetvar. While I can receive most cargo within 2-3 days, I cannot understand how Kuryenet makes money from the so-called 'service' it provides. Corporate companies need to end their relationship with Kuryenet as soon as possible and choose companies that deserve the money they receive and do not victimize their customers.
Hello, your delivery has been handed over to the 1537 METU Ankara bank branch. Best regards, Kuryenet Customer Service
