1
Emre is completely dissatisfied with the result

Credit Card Delivery Delays and Lack of Communication

June 24, 12:21 pm
3

I have been waiting for a credit card delivery for one month. It’s impossible to get in contact with the company or the local offices. I’ve tried calling and emailing several times, but no one responds or provides any updates. My bank has sent multiple notices regarding the issue, but nothing has changed. Even though the tracking system shows it’s nearby, there is no attempt to deliver it. It’s quite frustrating that I still can’t receive an envelope that’s currently in my own neighborhood.

June 25, 9:22 am (21 hours after complaint)
Emre
June 25, 7:37 pm

No one called today. I need to receive the card tomorrow so that I am not inconvenienced. I would appreciate it if you could speed up the process. The delivery address is set as the bank branch. If necessary, I can receive it by hand at any location.

June 26, 9:32 am

Hello, We apologize on behalf of our agency regarding the complaint. Our agency will contact you today regarding your shipment and ensure delivery. Best regards, Kuryenet Customer Service

Emre
June 27, 9:41 am

Of course, as I expected, Kuryenet let me down. After my card arrived at the Söğütözü branch, no one called me. I have been waiting for a month. Apparently, a friend at my workplace has been waiting for 1.5 months. I understood even better that I am not alone when I looked at Şikayetvar. While I can receive most cargo within 2-3 days, I cannot understand how Kuryenet makes money from the so-called 'service' it provides. Corporate companies need to end their relationship with Kuryenet as soon as possible and choose companies that deserve the money they receive and do not victimize their customers.

June 30, 10:16 am

Hello, your delivery has been handed over to the 1537 METU Ankara bank branch. Best regards, Kuryenet Customer Service

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