My Tineco wet–dry vacuum broke down. On Friday, August 29, I shipped the vacuum to Uniq Technical Service. They have not repaired it for 2.5 months. They said a part needed to be replaced. We sent the required payment, and then they claimed the part had not arrived. On November 5, I finally requested a refund and asked them to return my vacuum. The vacuum arrived back to me on November 14 — meaning they did not ship it immediately. They have not issued my refund. I was unable to speak with anyone in authority. The person answering their WhatsApp line responded rudely even though they were clearly at fault. When I said, “If you’re not going to repair it, then send my vacuum back,” they replied, “The device will be shipped when it is ready for return.” It arrived 9 days later, and they still did not refund my money.
Absolutely do not send any of your machines to Uniq Technical Service.
I sent my Tineco vacuum to service after noticing battery performance issues within just three uses. When I went to pick it up, I was shocked—the product was returned to me in terrible condition, with a ripped box and scratches all over it, as if it had been used for months. When I told the staff I...
I’ve been struggling with my Tineco vacuum for months now. It turns on for five seconds, then stops and gives a warning. I have cleaned and dried every part multiple times, yet the issue persists. No matter what I try, the vacuum simply refuses to work properly. To make matters worse, I haven’t bee...
I purchased my Tineco Floor One 3 vacuum cleaner in April 2024, and even though it is still under warranty and I have used it with great care, I am experiencing the same malfunction for the second time. The device releases water but does not suction it back. I had the exact same issue about three mo...
I purchased a Tineco cordless handheld vacuum after hearing great reviews, but it turned out to be a huge disappointment. The vacuum only works when it’s constantly plugged in, making it completely useless as a cordless device. I requested a return, but instead of helping me, they refused to even r...
In February 2024, I bought the Tineco S3 from a real MediaMarkt store since I thought it would be a good product. Sadly, the item stopped working totally after only one year of light use. When I called Uniq Teknik Servis, I was shocked to find out that the serial number wasn't even in their system. ...
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