TikTok Account Not Found After SIM Change - iPhone XR Login Issue

March 6 8:36 PM131

I have been unable to access my TikTok account since 27 February, after I changed my SIM card and started using an iPhone XR. I have always logged in to TikTok with my phone number, but now when I try to log in, TikTok shows the message that my account does not exist. I contacted TikTok support about this issue, but instead of helping me recover the account, they only asked me for the exact date I opened the account. I genuinely do not remember the exact day and month because it was a long time ago; I only remember that I opened the account in 2020. As a result, my access problem is still not resolved. I request that my TikTok account be restored and that I be allowed to verify my identity and ownership of the account in another way instead of providing the exact opening date, which I cannot remember. I expect TikTok to help me regain access to my account and protect my data and content linked to it.

Comments

Similar Complaints

TikTok Forces Authenticator App Verification and Blocks Login

December 17, 2025 11:08 PM84

I was able to log into my TikTok account without any issues until December 1. After my device was reset, when I tried to...

1

Unable to Access My Old TikTok Account—Forgot Password

February 26, 2025 2:06 PM967

I can’t log into my old TikTok account because I forgot my password and have since changed my phone number. This means I...

1

Can't Get Access To My TikTok Account

January 16 7:31 PM341

I am writing regarding my TikTok account with the username @iz_ang_ie, which I have been unable to access since around 1...

1 Support

Need Help Login Into My Lost TikTok Account

January 17 7:11 AM558

I am writing to complain about my ongoing problem accessing my TikTok account. I created this account on 02/01/2020, and...