I bought a Tefal Actifry in October of 2017. It began shutting down on its own about 6 months ago. I kept using it for a while longer, hoping it would resolve itself. But when it became completely unusable, I took it to a reputable repair shop. The technician informed me that the motor was faulty and that no spare parts were available. In other words, it was irreparable. When I inquired about my options, I contacted the company via email, and they assured me they would respond. After a long period of silence, I decided to contact the service center myself. If I bought a new device, they would give me a 20% discount. To me, this seemed illogical. Despite the fact that it was their own fault that they did not have spare parts, they were only willing to provide a meager discount for a new product. I contacted their customer service, but they gave me the same unhelpful responses in a cold tone. Tefal appears to expect us to throw away their products after 5-6 years of use. Before making a purchase, prospective buyers should think about this. It's disappointing that one of the market's leading brands refuses to repair their products.
I'm extremely frustrated with Tefal's service regarding my kitchen blender. I sent it in for repair back in March, expecting a part replacement. However, I had to wait until June to receive a response, only to be told that the required part is unavailable and I should purchase a new one with a disco...
I bought a Tefal FW2018 Easy Fry & Grill & Steam+ oil-free fryer from Media Markt on November 19, 2023. That night, we tried using it, but it made so much steam, like when water boils in a kettle. After we took out the device, we found water inside, making puddles around the lid. We also use the sma...
bought Tefal Activflow Expert, I wish I hadn't, really....the teeth on it broke when I used it for the second time. I could only use it twice...And the worst part is, I haven't even finished paying for it in installments yet. bummer! I tried reaching out to customer service today, but unfortunately,...
On 11.02.2024, I purchased a Tefal TY99F1 X-Force Flex 16.60 Animal vacuum cleaner for ₺20,000. When the product stopped working, I took it to the authorized service center on 30.11.2024, and they replaced the battery under warranty. Then, on 06.01.2025, when the rotating mechanism on the head stopp...
On April 3, 2023, I purchased the Tefal Easy Fry Grill Steam from Marmara Park Teknosa. Shortly after, in mid-August, I noticed that when I was only using the grill function, the timer was randomly advancing and reversing, and the appliance didn't automatically shut off and kept running. I sent it i...
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