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Tefal Actifry  Faulty Motor Problem

Yusuf
June 15, 2023 7:32 PM57

I bought a Tefal Actifry in October of 2017. It began shutting down on its own about 6 months ago. I kept using it for a while longer, hoping it would resolve itself. But when it became completely unusable, I took it to a reputable repair shop. The technician informed me that the motor was faulty and that no spare parts were available. In other words, it was irreparable. When I inquired about my options, I contacted the company via email, and they assured me they would respond. After a long period of silence, I decided to contact the service center myself. If I bought a new device, they would give me a 20% discount. To me, this seemed illogical. Despite the fact that it was their own fault that they did not have spare parts, they were only willing to provide a meager discount for a new product. I contacted their customer service, but they gave me the same unhelpful responses in a cold tone. Tefal appears to expect us to throw away their products after 5-6 years of use. Before making a purchase, prospective buyers should think about this. It's disappointing that one of the market's leading brands refuses to repair their products.

June 16, 2023 8:31 AM (12 hours after complaint)

Dear Customer, We would like to inform you that the necessary research on the subject will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Best regards, Groupe SEB Customer Communication Center Call Center

June 16, 2023 1:23 PM

Dear Customer, As the Groupe SEB Customer Communication Center, we wanted to get in touch with you regarding the issue you shared on the website Şikayetvar.com. We were unable to reach you through the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center (09:00-18:00). We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center

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