Tefal Easy Fry & Grill Frequent Steam and Water Issues!

Dear Sir/Madam, I am requesting an exchange for the product I purchased. I do not accept the repair of a product that is only 1 day old. Please be sensitive about this matter, Tefal. I am awaiting your response. Sincerely, Levent Okur 5322640544

Dear Tefal Representative, I am requesting that my device be replaced by Media Markt. If we cannot trust a large brand and a major chain store, why should we purchase this product? I want to reiterate that the product is defective and faulty. As a consumer, it is unacceptable for me to be running around service centers. What quality standard includes this? The product I am referring to is one that was taken out of the box and wanted to be returned on the same day. I kindly ask for your support in taking the necessary actions. It is truly incomprehensible to face issues after purchasing the most expensive product, trusting the brand. If my device is not replaced, I will file my complaint with all relevant parties. I will also inform Tefal France about the issue. I will share all the videos. It is not right to penalize the customer in this manner. I am requesting a replacement because I still trust Tefal; otherwise, I would have demanded a refund. By the way, the steam cooking mode of the product has not been tested yet; if we were to test it, everything would be covered in steam and water. Sincerely, Levent

Dear Sir/Madam, I was contacted by the Tefal headquarters. I reiterated my complaint to them. They directed me to the service center. I still cannot understand why I have to go to the service center for a device I just purchased. The product is defective, and how do I know this? By comparing it side by side with a functioning one. This device cooks food, hygiene is important, how am I supposed to leave this device at the service center, won't they test it by cooking food? Please, within the bounds of logic, replace the device. I trust in Tefal's quality, but Tefal does not trust me when I say it is defective. What kind of double standard is this? Please direct me to the relevant department to carry out the replacement. Or, if possible, direct me to a service center where they can test it in front of my eyes and see that no steam is coming out and no water is forming inside. Otherwise, I absolutely want to return the device. Sincerely,

Dear Sir/Madam, Your solution is to repair the defective product. I want to receive a functioning product. Tefal has no other goal here than to sell the product. Customer satisfaction is zero. I would like to inform consumers on every platform that the product should not be purchased. I paid 7500 TL and received trash in return. Tefal again? Never. Sincerely,

There is no progress; Tefal continues to sell defective products. I don't think they are conducting any preventive activities for this. They are only directing people to service centers for customer satisfaction. I have a complaint. If you can find a representative related to the foreign company, providing their contact information will be sufficient, and I can reach out to the necessary parties to explain the situation. Without you, we wouldn't be able to make our voices heard by anyone. I am very grateful to Şikayetim Var. Sincerely, Levent