Tefal Easy Fry & Grill Frequent Steam and Water Issues!
I bought a Tefal FW2018 Easy Fry & Grill & Steam+ oil-free fryer from Media Markt on November 19, 2023. That night, we tried using it, but it made so much steam, like when water boils in a kettle. After we took out the device, we found water inside, making puddles around the lid. We also use the smaller version of the same device without any problems.
It's clear that the device is broken. I'm surprised that a trustworthy brand like Tefal would make something like this. Also, Tefal's products are really expensive, and we trusted the brand when we bought it.
The store won't take back the item and tells us to go to the service center instead. Why should I send a broken product for repair right after I buy it? Why should I put up with waiting for 20 days? This isn't making customers happy. I'll send you some videos for you to check out. Media Markt won't accept the return, and Tefal is insisting that we take it for repairs. This doesn't meet any quality standards.
Dear Customer, We would like to inform you that the necessary investigation regarding the matter will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Sincerely, Groupe SEB Customer Communication Center
Dear Sir/Madam, I am requesting an exchange for the product I purchased. I do not accept the repair of a product that is only 1 day old. Please be sensitive about this matter, Tefal. I am awaiting your response. Sincerely, Levent Okur 5322640544
Dear Tefal Representative, I am requesting that my device be replaced by Media Markt. If we cannot trust a large brand and a major chain store, why should we purchase this product? I want to reiterate that the product is defective and faulty. As a consumer, it is unacceptable for me to be running around service centers. What quality standard includes this? The product I am referring to is one that was taken out of the box and wanted to be returned on the same day. I kindly ask for your support in taking the necessary actions. It is truly incomprehensible to face issues after purchasing the most expensive product, trusting the brand. If my device is not replaced, I will file my complaint with all relevant parties. I will also inform Tefal France about the issue. I will share all the videos. It is not right to penalize the customer in this manner. I am requesting a replacement because I still trust Tefal; otherwise, I would have demanded a refund. By the way, the steam cooking mode of the product has not been tested yet; if we were to test it, everything would be covered in steam and water. Sincerely, Levent
Dear Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. Regarding the issue you shared on Şikayetvar.com, the necessary guidance has been provided by our Groupe SEB Customer Communication Center by contacting you. If you have any questions, you can reach us. We will be happy to assist you again. Best regards, Groupe SEB Customer Communication Center
Dear Sir/Madam, I was contacted by the Tefal headquarters. I reiterated my complaint to them. They directed me to the service center. I still cannot understand why I have to go to the service center for a device I just purchased. The product is defective, and how do I know this? By comparing it side by side with a functioning one. This device cooks food, hygiene is important, how am I supposed to leave this device at the service center, won't they test it by cooking food? Please, within the bounds of logic, replace the device. I trust in Tefal's quality, but Tefal does not trust me when I say it is defective. What kind of double standard is this? Please direct me to the relevant department to carry out the replacement. Or, if possible, direct me to a service center where they can test it in front of my eyes and see that no steam is coming out and no water is forming inside. Otherwise, I absolutely want to return the device. Sincerely,
Dear Site Authorities, The consumer mentioned above has been informed in accordance with procedures. However, no different action can be taken other than the information provided to them. For your information, we wish you good work. Best regards, Groupe SEB Customer Communication Center Call Center
Dear Sir/Madam, Your solution is to repair the defective product. I want to receive a functioning product. Tefal has no other goal here than to sell the product. Customer satisfaction is zero. I would like to inform consumers on every platform that the product should not be purchased. I paid 7500 TL and received trash in return. Tefal again? Never. Sincerely,
There is no progress; Tefal continues to sell defective products. I don't think they are conducting any preventive activities for this. They are only directing people to service centers for customer satisfaction. I have a complaint. If you can find a representative related to the foreign company, providing their contact information will be sufficient, and I can reach out to the necessary parties to explain the situation. Without you, we wouldn't be able to make our voices heard by anyone. I am very grateful to Şikayetim Var. Sincerely, Levent
