Sticky Tefal Cake Mold and Unhelpful Service
I am not happy at all with the cake pan I bought from Tefal. The cakes stick to the mold and break apart when they are taken out. I took the item to an official Tefal service center and told them what was wrong. But they told me I should use solid fat instead of liquid oil and wouldn't take the product back. Later, I tried making a cake with solid fat, but the cake still stuck to the mold. I want to send the product back as soon as possible and get my money back. I have the right to return a product within the legal time frame if I'm not happy with it. The answer from the Tefal service center is not good enough, so I am going to use my consumer rights.
Dear Customer, We would like to inform you that the necessary research will be conducted regarding the issue and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Sincerely, Groupe SEB Customer Communication Center
Dear Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. Regarding the issue you shared on Şikayetvar.com, necessary guidance has been provided by our Groupe SEB Customer Communication Center by contacting you. If you have any questions, you can contact us. We will be happy to assist you again. Best regards, Groupe SEB Customer Communication Center
