Hello, my name is Hayati Kayış, and I purchased a TCL Linkzone MW63 mobile modem from the telecom dealer last week. I bought the modem because it has the eSIM feature. The dealer I purchased it from has no knowledge of the product. The user manual contains no information about eSIM. I've been corresponding with "[email protected]" for three days. The final point we came to was, "Didn't the dealer give you information?" I sent a few more emails and did not receive a response. Please tell me how to use the eSIM feature on this device. This is the IMEI number for my device -----------------. Please reply to my emails as I have forgotten which one this is. If I do not receive an answer by tomorrow, I will file a complaint with as many complaint platforms as possible, including Vunun. You cannot be this sensitive. I can't find anyone to contact. I would say that I want to use the product rather than return it.
Dear Sir/Madam, I'm sending this matter to you to express my indifference. I'm deeply disappointed by the negative experiences I've had with the (E-SIM) activation code. The problem I'm experiencing is that the E-SIM activation code isn't being added to the device. You call customer service and they...
I have been trying to get an e-Sim from Turkcell for exactly 60 days. My requests numbered 171707378 and 171659218, which I made to the Turkcell customer representative, were not provided with a solution and unfortunately, no positive response was given. It does not support the Turkcell application ...
I am a Turkcell home internet subscriber with customer number 75412***. I returned the modem belonging to this subscription by cargo to a Turkcell dealer in Izmir on October 17. Despite having delivered the device, I received a message on November 2 stating that a modem fee of ₺1,322 had been reflec...
Hello, my phone number is 0543*****45, and I bought it from a Vodafone dealer. They added a package called "free insurance," but it actually included ...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
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