Tango Live Withdrawal Blocked After Sumsub Identity Verification Failed

I am a Tango Live user from Venezuela and I am writing because I have been unable to withdraw my earnings. On 14 August I requested a withdrawal of 26 dollars from my Tango Live account. When I tried to complete the process, the system showed an error message saying that unfortunately my identity could not be verified, with Sumsub technology mentioned on the same screen. Since that moment, the application does not allow me to try the identity verification again, so I am stuck and cannot access my money. I have not been given any clear explanation or alternative to complete the verification, and the problem has continued up to today. I would like Tango Live to review my account, enable identity verification again or complete it manually, and then process my pending withdrawal of 26 dollars as soon as possible.