Sürat Kargo Sent My Istanbul Package to Ankara and Provided No Solution
I handed over my package to Sürat Kargo for delivery within the Istanbul Anatolian side, but it was mistakenly sent to Ankara. This package was urgent and needed to reach me quickly. We tried to contact live support to find a solution, but the system says live support is unavailable. When we tried to reach customer service, I was left waiting on the phone for half an hour, listening to music, with no response. When someone finally answered, they hung up on me. How is this acceptable service? A package that should have reached me within a day, even if delivered by hand within Istanbul, was sent to Ankara, and no solution has been provided. There isn’t even a proper channel or representative to voice complaints or explain the issue. Not only am I left struggling to resolve this due to the company's mistake, but I also have no one to address my concerns. I have never experienced such poor service in my life.
Progress
Here's the translation of the text from Turkish to English:
"My package has still not been delivered to me, and on top of that, the solution center is sending me an email saying that the status of my package could not be determined. I am supposed to request a refund from my seller, even though the responsible party for my undelivered package is Sürat Kargo. I don't understand how they can blame the seller for this. Sürat Kargo is basically telling me, 'We lost your package, we don't know where it is right now, but go and ask the seller for a refund.' What kind of sentence is this, what kind of request is this? The solution they found could only be this anyway, what kind of work ethic is this?"
