On December 27, my supplier in Istanbul shipped my products, but it has been a week, and my package is still sitting at the Sürat Kargo Branch. I waited on hold with the main office for 32 minutes the first time and 42 minutes the second time but couldn’t reach anyone. I then contacted the call center, and they said they would resolve the issue as soon as possible, but nothing happened. The next day, I called again, and once more, they promised to address it quickly, but my package is still at the Sürat Kargo Branch. There is no one to solve my issue or to file a complaint with. I purchased these products to sell during the New Year season, and now I am incurring losses. Neither my package is being delivered, nor is there anyone to compensate me for my losses, nor is there an authority to file a complaint with.
My shipment with Sürat Kargo, tracking number 37219173262101, has not been delivered for nearly two weeks. I’m located in Sultanbeyli, Istanbul, and my package is currently at the Sancak Branch. Every day, I receive a message saying “out for delivery,” followed by another saying “you can pick it up ...
I've been having some trouble with my shipment (80220180711683) from Sürat Kargo. It's been stuck at their Ankara Beypazarı branch for about a week no...
I handed over my package to Sürat Kargo for delivery within the Istanbul Anatolian side, but it was mistakenly sent to Ankara. This package was urgent and needed to reach me quickly. We tried to contact live support to find a solution, but the system says live support is unavailable. When we tried t...
Sürat Kargo managed to deliver my package from a branch just 15 minutes away from my home in 5 days. Customer service said they would look into it, but 3 days passed, and nothing changed. My package was repeatedly marked as "customer unreachable" and postponed to the following days. When I contacted...
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
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