Sürat Kargo lost my package. I submitted the necessary documents on 21.12.2024. The headquarters called me, saying the issue would be resolved within a maximum of 65 days, but there has been no progress. Despite providing all the required information and proof of shipment, it feels like my complaints are falling on deaf ears. I’ve contacted customer service countless times and opened two complaint records. I also reached out on social media, but nothing has been resolved. It’s frustrating to see such poor customer service from a company I once trusted. I’ll wait one more week and then go directly to the Consumer Arbitration Board. Sürat Kargo is a complete disappointment!
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
My package was supposed to arrive on November 14, 2024, but it hasn't shown up yet. I’ve tried contacting Sürat Kargo’s customer service a bunch of times, but they hardly ever respond. When they do respond, it’s usually just empty promises like "we're looking into it," without any real solutions. Th...
Sürat Kargo Istanbul Esenler branch marked my package as delivered on February 18, 2025, at 14:19, but I never received anything. When I called customer service, they asked for my tracking number and then told me that there was an issue with the delivery and that they would get back to me. However, ...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
Sürat Kargo has lost two of my shipments, and the promised compensation remains unpaid. Despite being assured a resolution within 45 days, the compensation process has stretched to 90 days. My numerous attempts to seek updates and answers have been met with silence. Customer service initiates a comp...
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