Sürat Kargo Istanbul Esenler branch marked my package as delivered on February 18, 2025, at 14:19, but I never received anything. When I called customer service, they asked for my tracking number and then told me that there was an issue with the delivery and that they would get back to me. However, it is now past 18:00, and I can no longer reach any customer service representative. Even the customer complaint form on Sürat Kargo’s website does not go through. Who did they deliver my package to, or did they falsely mark it as delivered? On February 19, I will file a complaint with the police and the prosecutor's office against Sürat Kargo and the responsible courier. I will also take legal action through the Consumer Arbitration Board.
Sürat Kargo lost my package. I submitted the necessary documents on 21.12.2024. The headquarters called me, saying the issue would be resolved within a maximum of 65 days, but there has been no progress. Despite providing all the required information and proof of shipment, it feels like my complaint...
Sürat Kargo, with tracking number 37242371751515, sent a message saying my package had been delivered, but it is nowhere to be found. When I called the Alibeyköy Sürat Kargo Sağlık branch, they told me it had already been delivered. The next day, they said the package was actually at the branch and ...
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
On March 28, 2025, my package, which was supposed to be delivered by Sürat Kargo İzmir/Buca Adatepe branch, was marked as delivered, but I have not received it. When I contacted your branch and spoke with the courier, I was informed that the package was left at the apartment entrance without even ob...
My shipment with Sürat Kargo, tracking number 37219173262101, has not been delivered for nearly two weeks. I’m located in Sultanbeyli, Istanbul, and my package is currently at the Sancak Branch. Every day, I receive a message saying “out for delivery,” followed by another saying “you can pick it up ...
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