Sürat Kargo Employee Hangs Up on Me Multiple Times

I had a package from Osmaniye, and it was handed over to Sürat Kargo. Firstly, I received an SMS stating that it needed to be picked up from the branch. Later, an employee called me from the number 545-*******34, informing me that my package would be left on the street and that if I didn't accept it, I'd have to pick it up myself. I explained that I couldn't leave it on the street due to my spouse's health condition and that I was willing to pay extra if needed. The employee insisted I return it if I couldn't accept it and hung up. Despite my surprise, I called the company to express my desire to receive the item. Two hours later, when I called the branch again, the same employee answered, speaking without giving me a chance to respond, and then hung up on me. I called again to address the inappropriate behavior, but the same employee spoke without letting me talk and hung up again. Sürat Kargo's disrespectful attitude toward customers is unacceptable.