On November 17, 2024, at 9:35 PM, I placed an order for a pair of shoes on the SuperStep website, adding additional items to meet the campaign requirements. On November 23, 2024, at 2:52 PM, I received a call from SuperStep informing me that my order would be delayed. They asked if I wanted to cancel or wait. I explicitly stated I was willing to wait since I purchased the shoes at a discounted price during the campaign.
Despite my clear response, I received a cancellation message on November 25, 2024, at 10:27 AM, without my consent. The unnecessary additional items were shipped, but the shoes I needed and purchased at a lower price were unilaterally canceled.
Under Consumer Law 6/1, selling out-of-stock products is not allowed. I will file a complaint with the Consumer Arbitration Committee. My first experience with SuperStep has left me with the impression that the company is not trustworthy. I urge them to address this issue promptly and fairly.
On November 17, 2024, at 21:35, I placed an order for shoes through the SuperStep website, adding extra products to meet specific campaign conditions. On November 23, 2024, at 14:52, I received a call from SuperStep asking if I wanted to cancel the order or wait because of a delay. I clearly stated ...
I complained about SuperStep to Consumer Rights on 09.07.2024 with the complaint number 2024/1607.1807. The insides of the shoes I bought from SuperStep as Skechers ripped even though I used them for a few months. I complained to the Consumer Committee, but even though the committee has the right to...
I returned a pair of shoes purchased from Superstep’s website and was informed that a manual refund would be processed to my account. However, nearly two months have passed, and the refund still hasn’t been issued. I’ve contacted customer service daily, yet they fail to resolve the issue or provide...
On September 25, 2024, I placed an order on SuperStep’s website (Order No: 2720609617723232.002) for an Adidas Originals 3 Stripe Women’s Yellow T-Shi...
I placed an order through SuperStep Online on October 19, 2025, but as of November 3, 2025, my order has still not been delivered. I have tried contacting SuperStep through their customer service numbers, but I have been unable to reach anyone. I also sent an email and filed a complaint, but I have...
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