On November 17, 2024, at 21:35, I placed an order for shoes through the SuperStep website, adding extra products to meet specific campaign conditions. On November 23, 2024, at 14:52, I received a call from SuperStep asking if I wanted to cancel the order or wait because of a delay. I clearly stated that I did not want to cancel it, as I was happy to purchase the product through the campaign, and I agreed to wait. However, on November 25, 2024, at 10:27, I received a cancellation message without my consent, and my order was canceled. Despite shipping the ancillary products I did not need but purchased to meet the campaign basket requirement, the company unilaterally canceled the shoe order I needed and could buy below market price, completely ignoring my earlier decision. My experience with this company, which I shopped with for the first time, has led me to conclude that it is far from reliable.
On November 17, 2024, at 9:35 PM, I placed an order for a pair of shoes on the SuperStep website, adding additional items to meet the campaign requirements. On November 23, 2024, at 2:52 PM, I received a call from SuperStep informing me that my order would be delayed. They asked if I wanted to cance...
I placed an order through SuperStep Online on October 19, 2025, but as of November 3, 2025, my order has still not been delivered. I have tried contacting SuperStep through their customer service numbers, but I have been unable to reach anyone. I also sent an email and filed a complaint, but I have...
On September 25, 2024, I placed an order on SuperStep’s website (Order No: 2720609617723232.002) for an Adidas Originals 3 Stripe Women’s Yellow T-Shi...
I complained about SuperStep to Consumer Rights on 09.07.2024 with the complaint number 2024/1607.1807. The insides of the shoes I bought from SuperStep as Skechers ripped even though I used them for a few months. I complained to the Consumer Committee, but even though the committee has the right to...
On September 13, 2024, I ordered a pair of Crocs sandals through SuperStep’s website. Unfortunately, after only three uses, the sides of the sandals started to come apart. I tried reaching out to customer service through the "Contact Us" section on their mobile app at least 3-4 times, but I have no...
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