I have been a Superonline fiber internet customer for the past 7 years at the same address. Over the years, I have experienced occasional outages and problems. As Superonline subscribers know, it is like loving roses - you get pricked by the thorns but you endure. However, in the past year, the situation has become unbearable.
They said my modem was old and I paid to have it replaced. But the problems got worse. All the devices in my house are constantly disconnecting. There is no device in my house that can use the internet for 30 minutes without interruption. I am tired of trying to contact customer service, as they do not do anything. They claim to do remote troubleshooting, but it does not work.
Long story short, if there is an official reading this, I hope my internet problem will be resolved by March 24th. I will not bother contacting customer service anymore. If the situation remains the same on March 24th, I will switch to another internet provider. There are many options available in the market. Why should I suffer with Turkcell Superonline?
I use the Superonline fiber internet service and have been facing connection issues for a long time. I have encountered the same problem multiple times before; although the modem was replaced, they installed the same model again, and the issue persisted. The connection problems occur randomly, and m...
I am not satisfied with the Turkcell Superonline home internet service. I have been experiencing frequent disconnections with my internet for a long time. All devices in our home have trouble connecting to the internet. My spouse has contacted customer service multiple times regarding this issue, an...
I am using Turkcell Superonline internet service at home, but I am experiencing serious issues due to frequent disconnections. The outage that started on January 22nd was reported to customer service multiple times, yet it was continuously postponed and only resolved a day later. However, as of toda...
I've been using Turkcell Superonline Fiber for about 10 months now. My package is supposed to provide 25 Mbps, but the actual internet speed I'm getting barely reaches 1.5-2 Mbps. While speed tests show no issues (as seen in the screenshot), the actual download speeds are terrible. Instead of 25 Mbp...
I have been using Turkcell Superonline fiber internet service for a long time at my address. However, I have been experiencing constant disconnections and low-speed issues for years. These problems occur continuously throughout the day. I have contacted customer service multiple times, but each time...
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