SuperLive Banned My Accounts And Blocked Access To My Earnings

I have been using the Superlive mobile app in the USA under the username “NovaPayne” on both my old and new accounts, and I am facing serious problems with unfair bans, missing money, and unprofessional behavior from the WhatsApp support team, especially the agents named Minal and Angel. I downloaded the app from the official website and the Play Store. On the night of May 5 going into May 6, 2026, my new account with ID 2187*** was banned for “being under age,” even though I am in my 40s and everyone who appears in my lives is 35+ and no one under 18 was shown on video. This ban is completely false and has blocked me from working and from paying people in my agency and family who are connected to this new account. On this new account I currently have about 147 dollars, which includes my own earnings and commission money that I must pay to people in my agency. As of today, when I try to go live, the app still says I am banned, so the problem is ongoing and has not been fixed, and I have already been banned for two days for no valid reason. Before this, my old account with ID 4873*** was banned in 2023–2024, and my phone number 1‑517‑9**‑127*, which is linked to that account, was blocked so I cannot log in and withdraw my money. On that old account I had about 500 dollars of my own money plus about 200 dollars in commission money. Because Superlive only allows one account, I want to be able to get my money from the old account, close it, and continue using only my new account, but the ban and phone number block are stopping me from doing this. During this period, I have repeatedly contacted Superlive support through WhatsApp and the support specialists, especially Minal and Angel, but they do not respond properly or fix any of the issues. My support specialist inbox has not worked for about four years; they ignore this and do not repair it, even though other users’ support inboxes work. I feel I am being treated in a biased and discriminatory way, and that my rights are being ignored. The behavior of the support team has caused serious financial loss and emotional distress. Every time I try to talk to Minal about my old account and my rights, I am threatened with more bans simply for speaking up, even though I am only trying to exercise my right to talk about what happened, and I have evidence from both accounts and of other issues I have seen on the app. I also have screenshots showing that I contact support and they do not respond or take any steps to fix the problem. There are also problems affecting people in my agency. A woman named J*** in my agency had about 600–700 dollars on her old account. Support said she had two accounts, but she only had one. When I told the truth and tried to defend her and help fix her situation, support specialist Minal became angry, and after that my other account with Tara on it was banned as well. Julia was very upset and cried over the loss of her earnings, and I consider this unacceptable behavior from the support team. Overall, I believe the support team’s actions are harming users by wrongly banning accounts, blocking phone numbers, and holding people’s money. I have evidence and screenshots of everything I am describing and can provide them. I want Superlive to unban both of my accounts, specifically my old account and my new account so that I can access and withdraw all of my own money and commission money from the old account, close the old account properly, and then continue working only on my new account. I also request that my phone number be unblocked so I can log in again, that my support specialist inbox be fixed, and that all missing amounts belonging to me and to Julia be fully restored. In addition, I ask Superlive to seriously investigate the WhatsApp support team, especially Minal and Angel, and take the necessary action, including replacing them with honest and professional staff who will not unfairly ban users or block their access to their earnings. I am trying to resolve this directly with Superlive and avoid legal escalation, but if this situation is not fixed and my money and accounts are not restored, I will have no choice but to consider taking legal action. I simply want to be able to work normally on Superlive again and to be treated fairly and respectfully.