I have been an active player of various Supercell games—especially Clash of Clans—for many years, and I regularly make purchases through the Supercell Store. Recently, I accidentally bought the wrong product on the Supercell Store and contacted support via email, requesting a refund and specifying which product I wanted instead. My refund request was approved, but after that, my ability to make purchases from the Supercell Store was disabled.
For about six months now, I have been completely unable to make any purchases from the Supercell Store. As someone who has spent years playing your games, investing time and money, this situation has both upset me and honestly made me lose enthusiasm for the game. When I contacted your support team about this issue, the only response I received was, “Unfortunately, I can’t help with this,” without any explanation or solution.
I respectfully request an explanation for why my purchasing access on the Supercell Store was disabled and that it be reactivated if possible. I ask that my account be reviewed again as a reliable and long-term player account.
I’ve been playing Supercell games for years, and now I’ve lost access to my account—not because I forgot my info, but because no one at Supercell is helping. I still have all the correct details: account ID, game history, email, and even device information. But despite submitting accurate answers, t...
Hello Supercell, I have been experiencing a serious problem accessing my Clash Royale account through Supercell ID. When I try to complete the ID verification process to log in, I keep receiving an error message, and as a result, I cannot access my account at all. This is an older account that I hav...
I attempted to purchase a Diamond Pass from the Supercell Store, but the website kept showing an error message. I retried the transaction 2–3 times, and each time, the payment was taken from my card despite the purchase not going through. No refund has been issued so far. When I contacted the Super...
I accidentally purchased Pass Royale in Clash Royale and requested a refund just 2-3 minutes later. After waiting for a day and a half, my refund was ...
I made an in-game purchase through Supercell.com, and although the payment was successfully deducted from my account, the item I paid for never appeared in the game. I immediately reached out to their support team via the email address “s******@supercell.mail.helshift.com.” They responded saying tha...
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