I accidentally purchased Pass Royale in Clash Royale and requested a refund just 2-3 minutes later. After waiting for a day and a half, my refund was approved, and the items I received in the game were removed. However, the money has not been returned to my account.
The refund was approved at 6:14 AM, and now hours have passed, yet I still haven’t received my money back. This is unacceptable, as the in-game items were removed, meaning the refund process was acknowledged, but the payment was not processed.
I need Supercell or the payment provider to resolve this immediately and ensure the refund is completed.
I attempted to purchase a Diamond Pass from the Supercell Store, but the website kept showing an error message. I retried the transaction 2–3 times, and each time, the payment was taken from my card despite the purchase not going through. No refund has been issued so far. When I contacted the Super...
Today, between 10-11 AM, I made a purchase from the Supercell Store for a Brawl Pass Plus and paid the amount, but it has been 4-5 hours, and it still hasn’t been credited to my account. This situation is very frustrating, and I am urgently requesting someone to contact me as soon as possible. I exp...
I have been an active player of various Supercell games—especially Clash of Clans—for many years, and I regularly make purchases through the Supercell Store. Recently, I accidentally bought the wrong product on the Supercell Store and contacted support via email, requesting a refund and specifying w...
On November 13, I accidentally purchased five gem packs in Clash Royale using my bank card through Google Play. A total of approximately $7 was charged. This is the first time I’ve experienced something like this, and the purchase happened completely by mistake. I tried reaching out to Supercell’s ...
A few days ago, I purchased the Brawl Pass but decided to request a refund, which was approved. However, my account now shows around -2700 gems, and I haven’t received my money back. If I’m not going to get the refund, I would like to cancel the Brawl Pass refund and have my gem count restored to it...
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