I attempted to purchase a Diamond Pass from the Supercell Store, but the website kept showing an error message. I retried the transaction 2–3 times, and each time, the payment was taken from my card despite the purchase not going through. No refund has been issued so far.
When I contacted the Supercell support team, they told me that the payment would be refunded within 1–2 weeks. However, I have read multiple reports from other players saying their money never arrived, which makes me even more concerned. I have already provided all transaction details to support, yet there has been no progress or confirmation of my refund.
I am requesting an immediate refund of all duplicate charges and for Supercell to fix this issue so other players don’t face the same problem. This situation is both financially and emotionally frustrating, and I expect a prompt resolution.
Today, between 10-11 AM, I made a purchase from the Supercell Store for a Brawl Pass Plus and paid the amount, but it has been 4-5 hours, and it still hasn’t been credited to my account. This situation is very frustrating, and I am urgently requesting someone to contact me as soon as possible. I exp...
I accidentally purchased Pass Royale in Clash Royale and requested a refund just 2-3 minutes later. After waiting for a day and a half, my refund was ...
I made an in-game purchase through Supercell.com, and although the payment was successfully deducted from my account, the item I paid for never appeared in the game. I immediately reached out to their support team via the email address “s******@supercell.mail.helshift.com.” They responded saying tha...
I have been an active player of various Supercell games—especially Clash of Clans—for many years, and I regularly make purchases through the Supercell Store. Recently, I accidentally bought the wrong product on the Supercell Store and contacted support via email, requesting a refund and specifying w...
We purchased the Brawl Pass Plus for ₺399 through the Supercell Store, and the payment was successfully taken from our bank. However, there’s been no change in the game, no confirmation receipt, and no response from support. I request an immediate fix so that the Brawl Pass Plus is applied to our a...
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