I made an in-game purchase through Supercell.com, and although the payment was successfully deducted from my account, the item I paid for never appeared in the game. I immediately reached out to their support team via the email address “s******@supercell.mail.helshift.com.” They responded saying that my refund would be processed within 10 business days.
Well, it's been well over that time, and I still haven’t received a single cent back. I’ve sent multiple follow-up emails, but all I get are automated responses—no real answers, no human support, and no resolution. This is incredibly frustrating and feels like I’m being ignored after they took my money.
Supercell, I’m officially filing this complaint. Either deliver what I paid for or issue my refund immediately. Stop hiding behind bots and take real responsibility for your users' payments.
I attempted to purchase a Diamond Pass from the Supercell Store, but the website kept showing an error message. I retried the transaction 2–3 times, and each time, the payment was taken from my card despite the purchase not going through. No refund has been issued so far. When I contacted the Super...
I can no longer access my game linked to Supercell ID, and it’s been an incredibly frustrating experience. The system keeps asking me for a recovery code, yet Supercell never sends one. I’ve reached out to their support team multiple times, and I still haven’t received any response or assistance. I...
Hello, I have been unable to access my Supercell account for about a month. My account is completely locked, and no matter what I try, I can't regain access. I’ve repeatedly contacted support, but I only receive automated bot responses saying, "We cannot unlock your account." It feels like there’s ...
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