My son's Brawl Stars account has been permanently banned without prior notice or a specific reason given. He has played the game for years and invested money into it. Do you have technical proof that he shared his account or that it was hacked? He has used multiple devices and both parents’ emails are linked to the account. We travel frequently between Turkey and Italy as we reside in both countries. While we understand that Supercell has its own rules, the company must also comply with consumer protection laws. In the European Union, the Directive on Consumer Rights (Directive 2011/83/EU) safeguards consumers from unfair commercial practices, requiring companies to provide clear explanations for actions like account bans, especially when purchases are involved. Similarly, Turkey's Consumer Protection Law (No: 6502) provides comparable protections. The lack of proper communication and recourse mechanisms violates principles of fairness and transparency. Before escalating the issue to the Autorità Garante della Concorrenza e del Mercato (AGCM) in Italy or the Turkish Consumer Arbitration Committee, I urge you to review the account, the amounts spent, and its history. Please provide clear proof of any alleged account sharing, as we are unaware of such actions. If the ban remains, I will seek reimbursement for all in-game purchases and formally document the emotional distress caused to my son, supported by medical reports.
I just discovered that my son unknowingly purchased a Brawl Pass without my consent. I have no idea how he was able to complete the transaction, as I was not informed of any purchase. I demand a full refund, as this was an unauthorized charge. If Supercell does not resolve this issue and refund my ...
I recently discovered that Supercell charged my Yapı Kredi Bank card for a large amount without my permission or prior knowledge. I never authorized any such payment, and I have no idea how the company accessed my card details in the first place. This raises serious concerns about payment security a...
On 09/05/2025, I purchased Brawl Pass Plus at a discounted price of ₺180 from my own account in Brawl Stars using my Samsung Galaxy S23 device. The product was successfully added to my account. However, just a few minutes later, I received an SMS from my bank stating, “We are temporarily blocking y...
I’ve been playing Supercell games for years, and now I’ve lost access to my account—not because I forgot my info, but because no one at Supercell is helping. I still have all the correct details: account ID, game history, email, and even device information. But despite submitting accurate answers, t...
I’ve been playing Clash of Clans on my Android phone for a long time and have always enjoyed the game. However, three days ago, my account was permanently banned for allegedly being shared with others. When I try to log in, I receive this warning, and I have no idea why this happened. My account in...
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